Kai’s records show that last month he spent $5,000 on rent for his shop, $3,000 on materials, $3,000 on wages and benefits for an employee, and $500 in interest on the loan that he used to start his business. He quit a job that had paid him $3,000 a month to devote himself full-time to […]
Step 1: Read the following case studies. Quality is more than just the product. Here, two customers describe their experience of how they were treated when the product they bought failed. Example 1: Obodex Computers Limited I bought an Obodex laptop computer and was very pleased with its performance. After a few weeks, however, the […]
Mike German was an FBI Special Agent, and a rising star in the Bureau, who blew the whistle on colleagues violating wiretap regulations in a counter-terror operation. He went up the chain of command with his allegations, and was later forced to resign. a) When frivolous lawsuits occur, how may it affect future whistle blowers […]
The changing fortunes at Apple The most striking change has been in operations. When Jobs took over, Apple ended each quarter with some 70 days’ worth of finished products sloshing around its factories and warehouses, a $500 million-plus drag on profits that was the worst in the industry. Jobs quickly streamlined. He outsourced manufacturing of […]
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