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Business was booming at PlastiPharm, and the swing shift supervisor needed to hire 60 new employees on his shift alone to meet production demands. His first hires were two trainers, a deviation from how the two other shift supervisors were hiring. Which statement best explains how hiring trainers might lead to an improvement in the process-management culture on the swing shift?

  • The training of new employees becomes a focus when enough trainers are hired and allows employees time to learn what their jobs are, which reduces stress and improves morale.
  • Hiring two trainers sends a signal to the new employees that they will always have someone on whom they can rely to ask questions.
  • Training new employees on customer needs and doing the job right the first time promotes an attitude of continuous improvement that leads to successful production processes.
  • Providing adequate training for the new employees indicates that they will be expected to learn their jobs well in order to succeed but that they will have the resources needed to do well.
 
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