solution

Business process management (BPM) is about analyzing, monitoring, (re-) designing and execute business processes to improve performance.

Key Points

• A process is an interrelated, sequential set of activities and tasks that turns inputs into outputs
• Processes are typically represented using workflow diagrams
• Business processes are cross-functional in nature. For example, customer support is enabled by multiple departments working together (e.g., sales and service)
• People are normally trained in a function, not in a process. That is why cross-functional perspectives are difficult to attain

Application

Represent a process that you are involved in at work and explain how it may be redesigned to improve efficiency. You may draw a diagram or use an actual process modeling technique or tool, such as draw.io. Watch the below video for a quick introduction to BPM notation (BPMN) in draw.io: cCAN RELATE TO ANY JOB OR SITUATION!