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Scenario: Company called SuppNett is a popular e-commerce company. Due to failure in procurement process, SuppNett end up purchasing defective product lot.
1. As a customer fulfillment officer, write an email to Customers to inform the options to raise Cancel & refund or to choose another alternative.
2. As an Order management officer, write an email to service department to advice alternative products to new customers ordering defective product until further notice
3. As a procurement officer, write an email to Supplier group to notify the dissatisfaction and to prioritize the replacement of the lot.
4. As a leader, write an email to managers to produce a comprehensive report about an incident.
1. As a customer fulfillment officer, write an email to Customers to inform the options to raise Cancel & refund or to choose another alternative.
2. As an Order management officer, write an email to service department to advice alternative products to new customers ordering defective product until further notice
3. As a procurement officer, write an email to Supplier group to notify the dissatisfaction and to prioritize the replacement of the lot.
4. As a leader, write an email to managers to produce a comprehensive report about an incident.
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