solution

1. Activities that provide some combination of time, location, form, and psychological value refer to __

2 points

a. Goods

b. Services

c. Management

d. All the above

Clear selection

2. Which following statement defines the term ‘operations management’?

2 points

a. The management of systems or processes that create goods and/or provide services.

b. A sequence of activities and organizations involved in producing and delivering a good or service.

c. Production of physical items by business organizations.

d. None of the above

3. There is interdependence relations among basic functions of organizations

2 points

a. Yes

b. No

4. Which one is the typical flow in a supply chain network?

2 points

a. Manufacturer > suppliers > transporters > customers >retailers

b. Suppliers > manufacturer > distributors > retailers > customers

c. Suppliers > retailers > manufacturer> distributors > customers

d. None of the above

5. Which following one is example of service?

2 points

a. Catering

b. Electricity supply

c. Internet

d. All the above

6. Measurement of productivity is difficult for goods

2 points

a. True

b. False

7. Which following one is an example of goods?

2 points

a. Health care

b. Mining

c. Farming

d. Both b & c

8. Human relation movement contributed_

2 points

a. Division of labor concept

b. Principles of management

c. Motivation concept

d. Gantt chart

9. Steam engine was developed in which era?

2 points

a. Scientific management

b. Industrial revolution

c. Human relation

d. Management science

10. Planning functions of operations manager includes

2 points

a. Capacity planning

b. Location planning of the facilities

c. Designing the layout of the production process

d. Scheduling the production/services

e. all the above