solution

How does outlining and organizing before you communicate benefit the sender of the message?

a.) Outlining saves time in structuring ideas.

b.) Organizing and outlining encourages accuracy and brevity.

c.) Organizing requires extra time in the revision of the message.

d.) Outlining facilitates emphasis and de-emphasis.

The process of outlining a message has three steps. What is the step that matches each definition?

Determine the central idea of the message. (Step 1, Step 2, or Step 3)?

Predict the reaction of the receiver. (Step 1, Step 2, or Step 3)?

Choose the appropriate outline. (Step 1, Step 2, or Step 3)?

Read the scenario and outline. Consider the deductive and inductive approaches as you read, and then answer the corresponding questions.

Jacques works for a corporate IT security firm. He is responsible for identifying potential breaches in security. He wants to send a message to his client Mr. Hwang who has inquired about potential upgrades to his company’s security package. Mr. Hwang is looking forward to hearing from Jacques.

Jacques creates the following outline for his message to Mr. Hwang:

I. Introduction: Inform Mr. Hwang of upgrade possibilities

II. Body: Upgrade details

A. Upgrade cost: $8,980.00 to $11,200.00

B. Implementation time: three-day hardware update; one-day server downtime

III. Body: Benefits of upgrading

A. Proprietary data security

B. Protected client information

C. Avoided security breach

IV. Conclusion: Provide contact information

What approach does Jacques use in this outline?

a.) Deductive

b.) Inductive

Has Jacques chosen the most appropriate approach for his message?

a.) No, because it is unclear who the audience is.

b.) No, because the subject matter requires explanation.

c.) Yes, because the audience is looking forward to receiving the message.

d.) Yes, because the audience is reluctant to receive the message.

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