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SCENARIO
Your group has project management responsibility for organising the implementation of a system
that automates the order taking process for a large, popular café in the Town of Port Lincoln, Café
Festivale.
Background
Café Festivale is a newly established café that has been open for 6 months. Due to renovations in the
local area, easily accessible parking and an improved street scape, they have seen a significant
increase in customers choosing to dine at the café. This unexpected increase has however caused
some issues at the café including:
• Increased waiting times for customers having their orders taken
• Incorrect orders being received by customers
• Orders taking longer to prepare
• Orders for a table not being received at the same time
• Entrees being served at the same time as main meals
• Incorrect stock levels
• Inadequate stock control
These issues have been brought to the attention of management by kitchen staff, waiting staff, verbal
customer complaints as well as complaints via social media. In order to address the growing concerns,
the Café Manager has discussed the idea of implementing an automated order taking process for
waiting staff with the Café Owner. The owner has taken this suggestion on board and decided to go
ahead with the project, which will see the implementation of a system that will improve the efficiency of
the waiting staff, preparation of meals and stock control and as a result improve customer service.
The resulting system to be installed will include a series of handheld devices to take orders from
customers and have those orders made available to the kitchen staff electronically.
The key functions to be automated by the new system include:
• Order taking by waiting staff
• Sending orders to kitchen staff electronically
• Kitchen staff notifying waiting staff that orders are ready
• Monitoring and reporting stock levels for current orders being taken
• Monitoring and reporting stock levels for reordering purposes (optional)
There may also be potential for other functions to be provided within the system (both currently and
in the future) to add value to the business.
Timeframe
The project has been scheduled to take 6 months from starting the planning to implementation.
Budget
A budget of $100,000 has been allocated by the owner.
Tolerances
10% for budget
2 months for timeframe
Project Management Team Structure / Key Members of StaffExecutive – Practice Owner, Amy Crow.
Senior User – Practise Manager, Jason Power.
Senior Supplier – Contract IT firm specialising in automating cafes / restaurants
Project Manager – External contractor (represented by you – the student team) as the Café
doesn’t have the skills internally to be able to manage this type of project.
Team Manager(s) – Roles to be determined by your team.
Project Support – Role to be determined by your team.
Project Assurance – Role be determined by your team.
Change Authority – Role to be determined by your team.

7.?Configuration Management Strategy?9
7.1?Configuration Management Procedure?9
7.2?Issue and Change Control Procedure?9
7.3?Tools and Techniques?9
7.4?Records?9
7.5?Reporting?9
7.6?Timing of Configuration Management and Issue and Change Control Activities?9
7.7?Roles and Responsibilities?10
7.8?Scales for Priority and Severity?10

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