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As the technical expert on your job, you may be asked to explain or prepare instructions, procedures, or directions for employees who do not understand a particular program or technical concept. One of the greatest challenges that you may have is using laymen’s terms to explain or teach your concept.

Your Task:

Your teaching session could involve teaching your grandparent how to download pictures on his or her phone, or teaching your mother how to empty the Cache on the Internet. If you were to sit down with me, I might ask you to teach me how to effectively use iCloud.

Your Goal:

Take no more than 5-10 minutes to sit with this individual either in person (if they live in your home), by telephone or through Skype, Zoom, Google Hangouts or some other platform or app and try to teach the concept.

Your Contribution to this Forum (75 points):

1. Tell us about your audience and what you taught your audience (indicate the audience’s level of expertise or comfort with technology).
2. Discuss the level of detail that you needed to use to get your audience to grasp or understand how to perform the task you were teaching.
3. Explain your success. Did your audience learn a new task? Why or why not?