solution

solve the multiple choices, giving an explanation for the material of Production and Operations Management:

1) Which one from the following chars are appropriate if a company is interested in monitoring the variability in the weight of the sugar bags it produces:

A) a c-chart

B) an chart

C) a p-chart

D) a R-chart

2) The upper and lower specifications for a service are 15 min and 6 min respectively. The process average is 8 min and the process capability ratio is 1.2 what is the process standard deviation:

A) 1.1

B) 1.20

C) 1.25

D) 1.15

3) The process that includes the activities required to produce and deliver the service or product to the external customer is called the:

A) new service development process

B) customer relationship process

C) order fulfillment process

D) supplier relationship process