solution

11- Time frame is a part of

Defining the problem

Problem Analysis

Alternative Solutions

Action plan

12- The Delegate leader shall make the decision

solo

Solo after consulting his team

By Consensus

None of the above is true

13- Disadvantages of Participative manager

Employees do not feel encouraged and appreciated

Employees lose confidence in themselves

Perceived by staff as a weak manager

None of the above

14- A common trait between all leaders

Influencing others

Motivating others

Make a real benefit to others

None of the above

15- Leaders are classified according to

Task Oriented

People Oriented

All of the above

None of the above

16- All of the following required for successful meeting; except

The president should make the final decision

Manager should possesses a strong personality with acceptance of criticism

Define a pre-meeting goal

All of the above are requirements for success

17- The difference between goal and objective

Objective is Measurable

Objective is Specific

Dream is more comprehensive and broader

All of the above

18- The bureaucratic Manager must become a … leader

Autocratic

Assertive

Delegate

None of the above

19- Fish bone Technique

Is a simple process

Used to differentiate between symptoms and disease

Explores the real cause of the problem

all of the above

20- Conflicts between employees

Positive sign

Negative sign

Classified as positive or negative according to the degree of conflict

None of the above