solution

solve the multiple choices, giving an explanation for the material of Production and Operations Management:

1) The average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day. management would like to specify the control limits for and chart with a sample size of -10 and -3 sigma limits. the LCL for the chart would be:

A) greater than 2.50

B) greater than 2.40 but less than or equal to 2.45

C) greater than 2.45 but less than or equal to 2.50

D) less than 2.40

2) ________ is the documentations and detailed understanding of how work is performed and how it can be redesigned

A) process engineering

B) process analysis

C) process design

D) process structure

3) According to the text, ________ should be used when the researcher has reason to believe that the respondent thinks of the topic in yes/no terms

A) dichotomous questions

B) open-ended questions

C) multiple-choice questions

D) random questions