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Tasteful Tea Parlouris a six-year-old company that employs about 200 staff across its Australian and New Zealand stores and offices. It produces a number of tea beverages, from tea infusions, herbal teas and cold teas. The company has a strong values-based culture, and leadership plays a key role in supporting the culture.

The founder of Tasteful Tea Parlour, Mila, saw an opportunity to develop nutritious teas, and better promote a healthy diet and lifestyle to a younger market. The culture of the company is focused on health and vitality for young people. “Tea is delicious and nutritious” is Mila’s personal motto, and she would like to see this more strongly integrated into the strategy of the company.

Although profits are strong, she knows that competitors could be entering the market soon and she wants to have employees working optimally. She has heard of the benefits of a “learning organisation and likes to think her employees are all “learners”.

Over the past two years, Mila has been actively searching for individuals to fill key managerial leadership positions in the company, particularly in marketing and strategy. Mila prefers to appoint from within but is also open to employing suitable candidates external to the organisation. She has promoted a few people internally as she believes it is important to show staff she is investing in their skills and competencies. However, she feels that training and development has been lacking in her company and that both her new employees and existing staff could do with some extra training and development opportunities.

Mila has recently set up a small human resource department within the company. She has employed you as an HR specialist and you have been hired to advise her on training and development matters. She wants to actively work with you to develop a series of training and development programs which will enable her to achieve her envisaged growth of the Tasteful Tea Parlour beyond Australia and New Zealand, into the Asian region, and potentially into Europe

Please answer each of the below questions: 400-500 word answer

Evaluation (10 marks):

• Define evaluation of training and development (1 mark).
• Provide three reasons why evaluation of training and development is important for Tasteful Tea Parlour(3 marks).
• Then, explain each of the four levels of Kirkpatrick’s model (4 marks).
• Provide examples of how Mila might evaluate each of these four levels