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System Quality Assurance

How would the inspection and technical review processes, if implemented properly, have addressed the issues that caused a failure of the LAS CAD rollout? Give one specific example. Do not just state that more review would have averted a problem. Provide a more detailed response.

LAS CAD: London Ambulance Service computer-aided despatch system

FACTS:

The London Ambulance Project arose from a need to increase performance and reliability of a service which had an extremely large, complex task to execute. The organisation of the service had remained largely stagnant for 10 years and had been demoralised by a debilitating industrial relations dispute. The project attempted to introduce a computerised system to receive emergency calls and send ambulance crews to required destinations. At the same time, new techniques were introduced to monitor the location and availability of the emergency services.