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Quarter Reports: Operations Personnel Report

100 points

Purpose: To provide the experience of researching and creating a staff of employees in an Operations department that will be cost-effective and also cover all the required responsibilities.

Skills Used: Researching, critical thinking, reporting creation, analyzing, Word or Excel usage, organizational skills, arithmetic

Knowledge Goals: Learning about the various responsibilities in an Operations department, learning about the various job titles for personnel in an Operations department, create a cost-effective staff

Summary

This is intended to serve as a guide for the Operations Manager to create the Operations Personnel Report. This will be a table that you will fill out with the details of the 10 employees that will comprise the Operations department (the Operations department is a subsection of the IT department that deals specifically with Networking, Servers and Computer Operations). You will need to return to this report throughout the Development Scenarios to update based on decisions made by your team.

Tasks

Research IT Operation Jobs and Responsibilities

Below is a link and a list of what IT Operations’ responsibilities:

https://cio-wiki.org/wiki/IT_Operations_(Information_Technology_Operations) (Links to an external site.)

Required Area of Coverage:

• Networking Communications
• Port Management
• Security and Privacy
• Server Management and Configuration
• Email and File Server Management and Configuration
• Internal Phone Systems Management
• Mobile Device and Telecommunications Management
• PC Provisioning and Management (Hardware)
• PC Software Management and Licensing
• Data Management (Engineering and Analysis)
• Help Desk Management and Operations
• Handling Auditing and Compliance Issues
• High Availability and Disaster Recovery
• Backups Management
• Handling Technological Devices Management company wide (Printers, electric infrastructure, etc.)

This process will require you to do some research on common job titles in an IT department and determine which ones can handle the responsibilities above. For full credit, all areas of coverage must be handled by someone. An employee can be assigned to multiple areas of coverage if it makes sense. This is where doing research on what common tasks certain job titles handle will come into play. You may have more than 10 employees if you wish but be aware you will need to allocate the funding you will be given as a salary for your employees. (see below) If you wish you may also add areas of responsibilities not listed above but be sure to include the required ones above first. Please cite the websites you found information on the job descriptions.

Funds to Hire Personnel

You have been allocated $650,000 to distributed for salaries for your employees. This could equate to $65,000 salary for each employee if you had 10 employees but be aware that some positions in this field are paid more than $65,000 and you may find turnover is higher if they are paid less. Then again, some positions such as maybe a Help Desk Support Technician, may make less than $65,000 a year. The choice is yours how to distribute the money. If I see employees with titles that are significantly less than what they are expected to receive then you may lose points. Higher grades will be awarded for having all responsibilities covered by several employees with extra funds left over after salary has been assigned.

Personnel Table:

Create a table of the format below and fill it in. You can modify the look of the table if you wish but the headers need to be the same. At the bottom of the Personnel table, add several rows for the Administrative team and their salaries. These are CTO, CPO, CISO, CDO and OM. Their salary amounts do not come out of the $650,000. They are allocated $450,000. You cannot switch funds between the two fund pools. Please consult with your CTO on these salaries for approval.

Administrative Team: $450,000

Everyone else in IT: $650,000

Employee Name	Employee Title	Responsibility Areas Covered	Salary	Manager	Citation
Bob Smith	Data Engineer	Data Management	75,000	Chief Data Officer	Zetlin, M. (2019, May 28). What is a chief data officer? A leader who creates business value from data. Retrieved from https://www.cio.com/article/3234884/what-is-a-chief-data-officer.html

Raises and Bonuses

Please include a small paragraph discussing the policies around raises and bonuses at your company. You will need to discuss with your CTO to get this part done. Will raises be offered every year? Will they be based on merit or will there be a standard raise? Will bonuses be given and how will you determine who gets bonuses?

Required Elements:

• Personnel Table
• Summary of total cost
• Raises and Bonuses paragraph